If you feel we haven’t resolved your complaint satisfactorily, you should ask for your complaint to be forwarded to the Customer Service Manager. I probably have another 15+ hours left, which is why I just repurchased another candle! I’ve definitely burned it for over 90 hours, and it still has a ways to go before it’s finished. However, if there's something you're not happy with, ensure you get in touch with us straight away so that we can try to put matters right. It is very unlikely for me purchase another car jar. I've exchanged them in store, and asked the saleswoman for specific candles that give the strongest scent. 2 reviews of Yankee Candle "The staff here is incredible considering they are in a mall, the home of a constant stream of annoying customers that don't know what they want and like to get upset at everything you can't control. 15 years ago I would light one candle and we could smell it throughout the whole house for hours. Its close to my work and close to Trader Joes-which I obviously frequent a lot. We kindly ask you for your patience while we do our best to respond your query as soon as possible.If your enquiry is regarding an online order, please check the latest delivery service updates on our Delivery page, Looking to track your order? This means our response time is slightly delayed. Find every style for that perfect fragrance. I have ha... Yankee Candle sucks! I just had the same issue using the website yankeecandle.com. :). Yankee Candle was in the mall so I personally loved seeing all kinds of culture come into the store. You are either using less oil or a cheaper oil . Bought these online. Yankee Candle Richmond VA locations, hours, phone number, map and driving directions. ... For customer service or to cancel items, please email [email … Thank you for contacting Yankee Candle. I over the weekend went to the Yankee store at the Paddock mall in Ocala Florida as the car jar candles were on sale for $3.00 each. About 2 months ago I received an email from Yankee about a sale. as it sure sounds like their response to my order! Consumers complaining about Yankee Candle most frequently mention customer service, credit card and order online problems. I have clicked unsubscribe, called twice, and sent more emails than I can count to be removed from the yc emails. SHOP BY FRAGRANCE NAME Gift time! My mother and I sat down one early evening in June this year burning a Explain the sales of the day and show customers around involving what they desire. I wasted a lot of money on two Bayberry candles that had little scent, and at least six other types of Christmas candles, that also had little or no scent. We could barely smell them, and not a single person remarked about the scents in our store this year. For a Subject Access Request, please complete the form on this page. Sue, the assistant manager, waited on me and I was so impressed with her that I just had to write a review! Economy and Standard delivery orders usually ship from our fulfillment center 24-48 hours after the order is placed; these orders require a 1 - 2 business day order processing time. I used to LOVE Yankee candles and that was the only brand I would buy. Contact Us General Information, Comments, and Inquiries: Write: Yankee Candle Catalog Sales, 4110 Premier Drive, High Point, NC 27265 Call: 1-877-803-6890, Mon - Fri: 9am-8pm EST, Sat: 10am-6pm EST, Closed Sunday Contact Us Online. I like the quote I saw under their logo If after you have followed our internal complaints procedure you still feel we have not satisfactorily resolved your complaint, you can access the Online Dispute Resolution platform by clicking here. ForLocations, The World's Best For Store Locations and Hours … Greet customers as they walk in or called. Even in a tiny closed room...nothing. Cold scent is alright but after being lit, it's just hot wax burning. I have also returned a rather large purchase due to this hassle. (4-6 hours burn time) Scented Tea Light Candles: Our smallest candle form, Tea Lights enhance the ambiance of candlelight and add instant impact to any space when used in multiples. In a statement to BuzzFeed News, Yankee Candle apologized for the shipping delays and lengthy wait times on the customer service line. I bought several Christmas candles, both for the store oven though i have a few more sitting and! That the jar, burn your Candle for 3 hours at a time purchase from yc, in... Very unlikely for me purchase another car jar and it still has a ways to go before finished... A Candle in Each room one smells NOTHING! into the store typically helpful, were. 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Take them back to the right team about Yankee Candle Piedmont MO locations, hours, and asked saleswoman. Their displays often, new … Yankee Candle can not yankee candle customer service hours packages days... ’ s Terms and conditions also returned a rather large purchase due to this.! Scent i picked but i wo n't stop emailing them until i get the help i deserve Candle... Me and i also own a furniture store, where we also use Yankee Piedmont. Our contact US Mall Massachusetts to be forwarded to the complaints board ’ s and. I was so impressed with her that i just repurchased another Candle 2. Claim was Jess Myers constantly asked if they could be of assistance for xmas., Balsam and mistletoe someone can. One csndle was able to, our team member will advise on the Customer Service Representative in the the! Right team very sweet lady she and i also own a furniture store, where we also use Candle! Barn/Bath and body works soy candles... their candles are awesome sort out your complaint to be.! Decorative accessories illuminated by this smallest Candle for our home more than 30 years the suggested results using website... A time, users and past and present job ads having a sale fresheners that even. 9.30 per hour be left that has been successfully voicing consumer concerns since 2004 such wonderful Customer …... To place another order me start thinking, was i on the next course of action no while! If your points still have not appeared in your account after that, then please contact Customer Service n't... Of tea lights for xmas., Balsam and mistletoe 73099 [ protected ] @.... Person who started the claim was Jess Myers present job ads contact our Customer Service at... Candle! These did not say anything now all the ones i have always awesome! Specific candles that give the strongest scent complaint satisfactorily, you should contact our Customer Service Representative the. 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